bhk999 Privacy Policy

1. Data Controller

bhk999 is the data controller responsible for personal data collected through the bh k999 platform. References to "bhk999" throughout this Policy mean the internationally operated entity that holds the offshore gaming licence under which the bhk999 platform operates. For all data-related enquiries, including requests to access, correct, or delete your personal data, please contact the bhk999 Data Protection team at [email protected]. Our support team is available 24 hours a day, 7 days a week, and will respond to data-related requests within a reasonable timeframe not exceeding 30 calendar days.

2. Personal Data We Collect

bhk999 collects personal data that is necessary to deliver, improve, and secure the platform's services. We collect data in three principal ways: directly from you when you register or interact with the platform, automatically as you use the platform, and from third-party service providers where required for verification or payment purposes.

2.1 Data You Provide Directly

• Registration data: Full name, date of birth, username, email address, and mobile phone number provided when you create a bhk999 Account.
• Identity verification data: Copies of government-issued identification documents such as a national ID card or passport, and any supporting documents requested during the Know Your Customer (KYC) process.
• Financial data: Payment method details including bKash wallet numbers, Nagad account references, Rocket account references, Upay account references, card details (Visa/Mastercard), and USDT wallet addresses used to deposit or withdraw funds.
• Communications data: The content of messages you send to bhk999 support, feedback you submit, and responses you provide in surveys or promotions.
• Responsible gaming data: Deposit limits, session time preferences, self-exclusion requests, and any other responsible gaming settings you configure through your Account.

2.2 Data Collected Automatically

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network information collected each time you access the bhk999 platform.
• Usage data: Pages visited, games played, bet amounts and outcomes, session duration, features used, and clickstream data recorded during your interactions with the platform.
• Cookie and tracking data: Information gathered through cookies, web beacons, pixel tags, and similar technologies as described in Section 10 of this Policy.
• Geolocation data: Approximate location data derived from your IP address, used to verify jurisdiction compliance and prevent access from Restricted Jurisdictions.

2.3 Data Received from Third Parties

• Identity verification providers: Results of identity and age verification checks conducted by bhk999's third-party KYC partners.
• Payment processors: Transaction status, payment method validation results, and fraud screening outputs from bKash, Nagad, Rocket, Upay, Visa, Mastercard, and USDT processing partners.
• Fraud prevention services: Risk scores, device fingerprint data, and behavioural signals provided by third-party fraud detection and anti-money-laundering screening services.

3. How We Use Your Personal Data

bhk999 processes personal data only for specific, legitimate purposes. The primary purposes for which we use your data are set out below, together with the legal basis for each type of processing:

4. Sharing Your Personal Data

bhk999 does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances. We share personal data only where necessary to deliver the platform's services or comply with legal obligations, and only with the following categories of recipient:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and USDT processing partners receive the minimum data necessary to process financial transactions securely.
• Identity and KYC verification partners: Third-party identity verification services receive document images and personal details solely for the purpose of age and identity verification as required under bhk999's gaming licence.
• Game providers: Licensed game studios and live dealer operators (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming) may receive a pseudonymised player identifier and session data necessary to deliver their game content within the bhk999 platform.
• Fraud prevention and AML services: Risk management and anti-money-laundering screening services receive transaction data and device information to assess fraud risk and ensure regulatory compliance.
• Regulatory and law enforcement authorities: bhk999 will disclose personal data to competent regulatory authorities, law enforcement bodies, or courts where required to do so by applicable law, court order, or lawful regulatory request.
• Professional advisers: Legal advisers, auditors, and insurers may receive access to personal data on a strictly confidential, need-to-know basis in connection with the provision of professional services to bhk999.

5. Data Retention

bhk999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of the Account and for a minimum of five years following Account closure, in compliance with anti-money-laundering record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five years from the date of each transaction.
• Communications and support records: Retained for up to three years from the date of the last communication.
• Technical and usage data: Retained for up to 24 months from the date of collection, unless required to be kept longer for security investigations or legal proceedings.
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter to evidence the history of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an individual player.

6. Cookies and Tracking Technologies

The bhk999 platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. Cookies are small text files stored on your device when you visit the platform. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the platform to function, including session management, login state, and security tokens. These cookies cannot be disabled without impairing core platform functionality.
• Performance and analytics cookies: Used to measure how players interact with the platform, identify pages with high drop-off rates, and diagnose technical errors. Data collected is aggregated and does not identify individual players.
• Functional cookies: Used to remember your preferences such as language settings and responsible gaming configuration, so you do not need to re-enter them on each visit.
• Targeting and marketing cookies: Used to deliver relevant promotional content about bhk999 products and services. These cookies are only set where you have given consent and can be withdrawn at any time.

7. Data Security

bhk999 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect your data from unauthorised access, accidental loss, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the bhk999 platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Access controls: Access to personal data within bhk999 is restricted to authorised personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
• Password hashing: Account passwords are stored using strong one-way hashing algorithms. bhk999 staff cannot view your password in plain text.
• Fraud monitoring: Automated systems continuously monitor transaction and login activity for anomalous patterns that may indicate unauthorised access or fraudulent conduct.
• Regular security assessments: bhk999 conducts periodic technical security reviews and vulnerability assessments of its platform infrastructure.

Despite these measures, no data transmission over the internet or storage system is completely secure. If you become aware of or suspect any security incident affecting your bhk999 Account, please contact support immediately at [email protected].

8. Your Data Rights

As a player on the bhk999 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact the bhk999 support team. We will respond to all data rights requests within 30 calendar days of receipt:

• Right of access: You have the right to request a copy of the personal data bhk999 holds about you, together with information about how that data is being used.
• Right to rectification: If any of the personal data bhk999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: In certain circumstances, you may request that bhk999 delete your personal data. This right is subject to bhk999's legal and regulatory obligations to retain certain data, including AML record-keeping requirements.
• Right to restrict processing: You have the right to request that bhk999 temporarily suspend processing of your personal data in certain circumstances, such as while the accuracy of the data is contested.
• Right to data portability: Where processing is based on your consent or on a contract with you, you have the right to receive a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where bhk999 processes your personal data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You have the right to object to the processing of your personal data where such processing is based on bhk999's legitimate interests, including profiling for marketing purposes.

9. Minors and Age Restriction

The bhk999 platform is strictly intended for adults aged 21 years and above. bhk999 does not knowingly collect personal data from persons under the age of 21. If bhk999 becomes aware that personal data has been collected from a person under the minimum age, that data will be deleted and the associated Account will be closed immediately with all funds forfeited.

If you believe that a minor has registered a bhk999 Account or provided personal data to bhk999, please contact support immediately so that appropriate action can be taken. Parents and guardians in Bangladesh are encouraged to use device-level parental controls to prevent minors from accessing online gambling platforms.

10. Third-Party Services and Game Providers

The bhk999 platform integrates games and content from third-party game studios and live dealer providers, including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers operate their own data processing practices in connection with the delivery of their game content. bhk999 shares only the minimum data necessary (typically a pseudonymised session token) with these providers and has contractual data processing agreements in place with each of them.

bhk999 is not responsible for the privacy practices of third-party game providers or payment processors beyond the data shared with them in connection with the bhk999 platform. Players are encouraged to review the privacy policies of these providers independently.

11. Changes to This Privacy Policy

bhk999 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, bhk999 will notify registered players via a notice on the platform or by email to the address held on the Account. The "Effective Date" at the top of this Policy indicates when the current version came into force.

Your continued use of the bhk999 platform following the effective date of any revised Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you must cease using the platform and contact support to request Account closure.

12. Contact and Data Requests

All questions, requests, or concerns relating to this Privacy Policy or bhk999's data processing practices should be directed to the bhk999 support team. We are committed to responding to all privacy-related enquiries promptly and transparently.

Contact method: Email [email protected] (plain text — not a clickable link). Support is available 24/7 in English.

Response timeframe: Data rights requests will be acknowledged within five business days and resolved within 30 calendar days of receipt. Complex requests may take longer, in which case bhk999 will notify you of the expected resolution date.